Listen to Les McKeown read this blog post: A note on context:I'm re-upping a series of blog posts I originally wrote in

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Why organizations stumble in a crisis

I first posted these thoughts in January 2012 as we were all navigating our way out of what is now referred to

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How to fix any crisis

Ever wonder why every month brings another tale of a badly handled corporate disaster (here’s last year’s haul: BP, HP, Netflix, Groupon,

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How to flourish in any crisis

Listen to Les McKeown read this blog post:Audio version not yet available - please check back laterWhen faced with a ‘must-be-fixed-today’ emergency

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Use Your O-V Ratio for Crisis Management