Predictable Success

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Posts Tagged ‘crisis management’

How to flourish in any crisis

Ever wonder why every month brings another tale of a badly handled corporate disaster (here’s last year’s haul: BP, HP, Netflix, Groupon, HP, Bank of America, News International, Yahoo, HP, Toyota, Google, Kodak), yet you have to go back to 1982 for…

Why businesses stumble in a crisis

Last time, we looked at the three steps required to recover from any crisis: 1. Clarity. 2. Direction. 3. Control. This seems pretty straightforward, yes? So why do so many leaders, not to say entire executive teams stumble so badly when…

How to fix any crisis

Have you ever lost control of a car at high speed? I have, twice (black ice both times, once in an Aston Martin Vantage Volante previously owned by a member of the British Royal Family – but how I came to be there is another story). It’s a scary…

Use Your O-V Ratio for Crisis Management

When faced with a ‘must-be-fixed-today’ emergency – particularly an external one (with customers, other stakeholders, press etc.), it’s vital to ensure the issue is dealt with by the right team members.Here’s your Predictable Success® guide to…